Customer Service
| . Contact Information: FieldHockeyStuff.com info@fieldhockeystuff.com If you need to contact customer service, please send an e-mail to: Sales If you have a question about an order, or would like to change an order, please send an e-mail to: Returns Prior to returning any product you must obtain a RAN (Return Authorization Number). A RAN will be issued under the following terms and conditions for non damaged goods:
Once the product is returned a credit will be issued. Only the cost of the item will be returned. Shipping and Handling charges will not be returned unless the product was not the product ordered, or it is damaged. The customer is responsible for shipping the product back to the company. However, if the wrong product is shipped, or the product is damaged the company will arrange for return shipping. When shipping a product back to the company we strongly suggest you use a service where you can track your package (like UPS, FedEx) or if you use the US Postal Service that you send it insured. Secure Server FieldHockeyStuff.com is pleased to offer our customers SSL (Secure Socket Layer Technology) when placing orders online. This SSL is used to encrypt your information prior to being sent from your computer. By utilizing SSL your information will be encrypted to prevent unauthorized access. Sales Tax Sales tax will only be charged on orders within the state of Texas. The law requires us to charge sales tax on the full amount of the order, including shipping. No sales tax will be charged to orders outside of Texas. Payment FieldHockeyStuff.com currently accept American Express, Visa, and MasterCard. We do accept money orders and cashier checks. Personal Checks are also accepted. However, with personal checks, the goods may not be shipped until the check has cleared, or our processor has issued an authorization on the check. As an added safety feature, we are using AVS (Address Verification System.) This system requires the address entered to be the same address as the one the credit card bill is sent to. FieldHockeyStuff.com reserves the right to refuse any order where the address to be shipped is different than the credit card address. International Payment At this time, only Credit Cards issued by U.S. Banks are acceptable. We do accept money orders and cashiers checks. However, these checks must be issued in US Dollars. Pricing We try very hard at FieldHockeyStuff.com to bring you the best, and latest in Field Hockey products. We also try to offer all products at a competitive price. Also, FieldHockeyStuff.com reserves the right to make price adjustments, and remove products from "the store" as a result of any errors or omissions, or any change in the marketability of products. Product Availability All of the products you see in our store are available and in stock unless otherwise noted. However, there are occasions that a product can be sold out prior to the company showing the product "Out of Stock." If this happens and you order a product that is not in stock, we will notify you via e-mail that the product is currently not available, and let you know how long it will be until the product is in stock. We will also give you the option to wait for the product or cancel your order. Since we carry such a large stock of so many different items we are hopeful you find everything you are looking for at FieldHockeyStuff.com. However, if there is a product you don't see on our site, and would like for us to carry please send us an e-mail at products@FieldHockeyStuff.com. Shipping Information At FieldHockeyStuff.com we believe you should be charged for shipping the same way we are charged; "-by weight". Therefore, feel confident that your freight charges aren't based on the number of items, or the total value of the order, but weight. All items are weighed and may be rounded up to ¼ pound, and some items may include shipping materials in weight. We ship using the United States Postal Service, FedEx and UPS. Depending on the weight, value, and destination of your package we will select which service is utilized. You can see your total shipping cost prior to submitting your order. You have the option of shipping Ground 4-5 Days, Priority 2-3 Days, or Next Day by 3:00 p.m. The cost of each option will appear in your shopping cart once selected so you can make sure you are in agreement prior to submitting your order. We do our very best to meet the delivery days listed. However, we can not guarantee the days, but we will do our best too meet them. Next Day by 3:00 P.M. orders will ship the same day if they are placed by 1:00 p.m. Any order placed after 1:00 p.m. may not go out until the next day. For priority and ground shipments we will ship within 48 hours of receipt of order, and good funds (on-line transactions that are approved are considered good funds.) Ordering There are several ways you can order: On-line:To order products on-line just add the products you want to purchase to your "shopping cart", when you are ready to "check out" you can "view cart" to make sure these are the products and quantities you want. If you want to make a change to your "Order" just select "Show Order", you can change the number purchased, or if you no longer want an item, just select remove. Once the "Order" is correct select "Check Out." You will then be asked for your information to complete your order. Off-line:You can also order off-line by completing the order page and then printing it and faxing it to us. Fax (713) 661-7242 Telephone:Feel free to give us a call and place an order over the phone. Phone:713-661-7272 or (888) 561-3364 Mail:You can also select the items you want to purchase and get a total cost, then send the company a list of the products you want and payment. Or you can mail us a list of the items you want and we can respond by telephone or e-mail with the total. At which time you can decide which payment method to utilize. FieldHockeyStuff.com At FieldHockeyStuff.com, it is our intent to make your purchase as smooth and effortless as possible. Please feel free to contact us if you should have any questions. Privacy Policy Your privacy is very important to us at FieldHockeyStuff.com. You can be assured we will not sell, rent, or exchange your personal information with any other person or company. Disclaimer Tom Girl Inc., and FieldHockeyStuff.com and all subsidiaries, affiliates, employees, officers, and directors do not provide any warranty, or claims with respect to the performance, claims, or suitability for any of the products listed in our site. We do not verify the information provided, and we do not test the products. Therefore, the parties listed above will not be liable for any product liability, claim, or any injury which results from any product or service in this site, or purchased through this site. Please contact the manufacturer for any claim resulting from any product. In addition, Tom Girl Inc., and FieldHockeystuff.com and all subsidiaries, affiliates, employees, officers, and directors will not be liable for any errors, omissions, false statement, or any damaging statement contained herein. All information provided in the site is for general information purposes only, and should be verified. Much of the information is obtained from third parties, and the parties listed above cannot be held responsible for content errors. |
